Shipping & Returns

Confirmation of Order
By placing an order you are offering to purchase goods. Your offer is subject to acceptance by us. No agreement for the sale of the goods is formed until we notify you in writing (which includes by email to the email address specified by you) that your order has been accepted. If an order is not accepted a full refund will occur at our earliest possible convenience. We reserve the right to refuse an offer for any reason.

Payment, Risk and Title
We are under no obligation to ship any goods ordered until payment for those goods has been received (and clear funds are confirmed). Accordingly title in the goods remains with us until full payment is received. Risk in the goods passes to you when the goods leave our warehouse. We do not, and are not responsible for, insuring the goods.

In the event of the requested goods being unavailable we may cancel the transaction and effect a full refund.
Products will be delivered to the delivery address you nominate when placing your order.

Australian Orders
All orders are shipped with Australia Post with a flat rate shipping cost of $12.00 (AUD).
Free shipping on orders over $50.00 (AUD).
Delivery can take up to 5 business days.

International Orders
All New Zealand Orders have a flat rate shipping cost of $20.00 (AUD)
Free shipping on orders over $100.00 (AUD).

All Asia Orders have a flat rate shipping cost of $30.00 (AUD)
Free shipping on orders over $200.00 (AUD).

All USA/Canada Orders have a flat rate shipping cost of $30.00 (AUD)
Free shipping on orders over $200.00 (AUD).

All Pacific Islands Orders have a flat rate shipping cost of $32.00 (AUD)
Free shipping on orders over $220.00 (AUD).

All Europe Orders have a flat rate shipping cost of $35.00 (AUD)
Free shipping on orders over $240.00 (AUD).

All Rest of World Orders have a flat rate shipping cost of $40.00 (AUD)
Free shipping on orders over $280.00 (AUD).

The Shipping Fees outlined above apply to each order, to each delivery address and are not affected by the number of items ordered. For example, if you place a single order for five items to one delivery address you will be charged a single delivery charge. However if, for example, you have three items going to three different places, three delivery charges apply.

International orders are usually received within 10 working days.

While we make every effort to deliver within the above timeframes, these timeframes are estimates only and you acknowledge that late delivery does not constitute a breach of these terms and conditions and does not allow you to cancel your order. If an order does not arrive within the estimated timeframe please contact us and we will lodge enquiries with the carrier.

We do not take out insurance in respect of the delivery of the goods which remains your sole responsibility.

Delivery Tip: It is always best to have your parcel delivered to an address where someone will be available to receive it. If you are having your goods shipped to your work, please remember to include Business Name and Department or Level.

You will be responsible for any additional costs incurred by us if we determine that your order is not deliverable to your nominated delivery address due to: (a) the address being invalid; (b) a lack of reasonable access to the address; or (c) you do not collect the goods after being notified that they have been kept by our chosen carrier for you. You agree to pay any such costs, and irrevocably authorise us to deduct/charge your nominated credit card for these amounts.